1. Is there a problem with the cable? Due to the instability of the wire transmission of electricity, resulting in a moment can charge a moment can not charge, you can try to change a cable.
2. Is the adapter connected well ?This can also happen if the adapter is not connected properly.
3. Is the device in the correct position? The device may not charge if you accidentally touch it and cause it to move away from the charging area.
1. Please make sure your phone model is iPhone 13-15 Series, only these model fit for magasfe charging.
2. What about put your phone on the charger without any case? is it working? If you like to wear a phone case for charging, we recommend using the official magnetic phone case.
1. Please use 18W or 20W adapter for stable charging 2. Try not to wear cases on the devices 3. Magnetic attachments or credit cards will influence wireless charging process
1. We use a better quality chip, which can make the charger work more stably, and the probability of serious heat generation is very small
2. Within 28 degrees Celsius at room temperature, continuous operation under full load test for more than 6 hours without any interruption of charging or unstable voltage and current
3. Due to the difference in acceptable temperature for everyone, we have made every effort to stabilize the temperature of the charger. At the same time, engineers have been testing the product and only products that meet the requirements will be sold
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